At VitalTac Flashlight, we stand behind our products. Our return policy lasts 60 days from the date you receive your shipment. If 60 days have passed since your product was delivered, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be in its original condition and original packaging.
- You must provide a receipt or valid proof of purchase.
- Functional Defects: Refunds are generally granted for items with verifiable proof of functional defects or damage.
- Change of Mind: We do not offer refunds for simple change of mind. Special consideration may be granted in exceptional circumstances at our discretion, provided satisfactory proof of purchase is supplied.
Non-Returnable Items
The following items are strictly non-returnable:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Selected health and personal care items
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Hazardous materials, flammable liquids, or gases
Order Cancellations
We process orders as quickly as possible to ensure fast delivery times. Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
If you need to cancel, please email [email protected] immediately within this 1-hour window. Once order processing begins, cancellations cannot be guaranteed.
How Refunds & Exchanges Work
- Submit a Request: Email us at [email protected] with your order details, proof of purchase, and clear evidence of any defects.
- Inspection & Approval: Once your returned item is received and inspected, we will notify you by email regarding the status of your return and whether your refund or exchange is approved.
- Refund Issue: Upon approval, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within a few business days.
- Exchanges: We only replace items if they arrive defective or damaged. To request an exchange for the same item, please email our support team.
Late or Missing Refunds
If you haven’t received your refund after receiving our approval notification:
- Re-check your bank account or credit card statement.
- Contact your credit card company—it may take a few business days for the credit to officially post.
- Contact your bank, as processing times vary between financial institutions.
If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Shipping & Return Guidelines
- Return Shipping Costs: You are responsible for paying all return shipping costs. Shipping costs are strictly non-refundable. If a refund is approved, the original shipping fee will be deducted from your refund total.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Processing: Refunds will only be authorized once we confirm receipt of the returned item and verify that all policy criteria have been met. Delivery times for exchanged items may vary depending on your location.